Neural Arc is a specialized technology consultancy at the forefront of generative AI innovation, dedicated to delivering cutting-edge artificial intelligence solutions for businesses and enterprises worldwide. We are a team of expert AI engineers, data scientists, software architects, and domain specialists who share a common vision: to make advanced AI capabilities accessible, practical, and transformative for organizations of all sizes.
Founded on the principle that artificial intelligence should augment human capabilities rather than replace them, Neural Arc has established itself as a trusted partner for organizations seeking to leverage generative AI for operational excellence, innovation, and competitive advantage. Our expertise spans the full spectrum of AI technologies, from natural language processing and computer vision to predictive analytics and autonomous agents.
At Neural Arc, we specialize in generative AI—the transformative technology that enables machines to create, reason, and solve problems with human-like intelligence. Our work goes beyond traditional automation and rule-based systems. We design and implement AI solutions that can understand context, learn from data, generate insights, and execute complex workflows autonomously.
Our generative AI capabilities include:
At the heart of our generative AI capabilities is Helium AI, our proprietary autonomous deep agent platform that represents a breakthrough in intelligent automation. Helium is not just another AI tool—it's a full-spectrum autonomous agent capable of understanding complex requirements, planning multi-step workflows, and executing tasks across diverse domains with minimal human intervention.
Helium AI combines advanced reasoning capabilities with practical execution power, enabling it to:
Helium AI is specifically designed for business and enterprise environments where reliability, security, and compliance are paramount. Unlike consumer-focused AI tools, Helium is built with enterprise requirements in mind:
While Helium is powerful enough for complex enterprise workflows, it's also designed to be accessible to end users. Through natural language interfaces, users can interact with Helium conversationally, asking questions, requesting information, and delegating tasks without needing technical expertise. This dual capability—enterprise-grade power with consumer-grade simplicity—makes Helium uniquely valuable for organizations serving diverse stakeholder groups.
Neural Arc has successfully deployed generative AI solutions across multiple industries and geographies. Our experience spans healthcare, finance, government, manufacturing, and professional services, with implementations ranging from intelligent document processing to autonomous customer service agents.
Our unique combination of generative AI expertise, enterprise deployment experience, and proven track record makes Neural Arc the ideal partner for the Department of Health's IPC System project. We bring:
At Neural Arc, we don't just deliver technology—we deliver transformation. Every project is an opportunity to push the boundaries of what's possible with AI, while maintaining the highest standards of quality, security, and user experience. Our success is measured not by the sophistication of our technology, but by the tangible value we create for our clients and their stakeholders.
The Department of Health (DoH) seeks a qualified technology partner to recover, complete, and deploy the partially developed International Patient Care (IPC) System built on the OutSystems platform. This is a critical system that manages the complete lifecycle of international patient treatment, from initial request through treatment completion and follow-up.
The IPC system is currently under development but has encountered delivery challenges that require additional expertise to bring the system to full completion. DoH requires a partner who can:
The IPC system serves multiple stakeholder groups, each with distinct needs:
Based on our comprehensive analysis of the RFQ document, we have mapped the requirements into the following scope of work:
The IPC system must support the complete patient treatment journey with the following key capabilities:
Multi-role access with UAE Pass, Active Directory, and OTP verification
Online forms with document upload, auto-population from government sources, multilingual support
Review by DoH medical experts, integration with Malaffi/DHA/MOHAP for medical history, approval/rejection workflow
Assignment to coordinators, hospital appointment scheduling, document preparation
Visa processing, flight and hotel booking, transportation arrangements through approved agents
Per-diem management, prepaid card issuance, escort coordination, ongoing communication
Medical report collection, certificate generation, follow-up notifications, complaint handling
The IPC system must integrate with 10+ external systems to enable seamless data exchange and workflow automation:
TAMM OS • UAE Pass • ICP • Tawtheeq • Family Book • Passport System
Core Platform with Business Rules Engine & Workflow Orchestration
Malaffi • DHA • MOHAP • International Hospitals • IPP Payment System
Travel Agents • Banking Partners • Insurance Companies • Communication Services
Key technical requirements that shape our solution approach:
The system contains over 4.7TB of historical patient data that must be migrated securely. Our understanding:
Comprehensive training programs required for multiple user groups:
Neural Arc proposes a comprehensive solution that combines proven OutSystems development expertise with intelligent automation capabilities powered by Helium AI. This integrated approach delivers a robust, scalable IPC system enhanced with AI-driven efficiency and insights.
TAMM OS Frontend • OutSystems Web UI • Mobile Interfaces • Patient Portal
Intelligent Document Processing • Request Triage • Recommendations • Predictive Analytics
Business Logic • Workflow Engine • Business Rules Engine • Case Management
REST/SOAP APIs • Message Queues • Event Bus • Data Exchange Protocols
SQL Server • Azure Blob Storage • Power BI • Document Management • Audit Logs
Helium AI will be integrated as an intelligent enhancement layer that augments the OutSystems-based IPC system without requiring fundamental architectural changes. This approach provides immediate value while maintaining system stability and compliance.
Patient completes treatment request form with medical documents through TAMM OS interface
Automated Actions:
Intelligent Assignment:
Human experts review with AI-generated insights and recommendations, make final approval decision
OutSystems workflow engine continues with case coordination, travel booking, and patient communication
Helium AI integrates with Malaffi, DHA, and MOHAP to:
AI-powered matching engine that:
Data-driven analytics for:
Natural language query system enabling:
Advanced forecasting capabilities for:
Helium AI reduces manual processing time by 30-40% through intelligent automation, enabling DoH staff to focus on complex cases requiring human judgment.
Automated validation and data extraction minimize errors and incomplete submissions, improving first-time approval rates and reducing rework.
AI-generated insights and recommendations provide medical committees with comprehensive information for faster, more informed decisions.
Faster processing, proactive communication, and self-service capabilities improve patient satisfaction and reduce support burden.
AI automation enables handling of increased request volumes without requiring proportional increases in staff, supporting DoH's growth.
Machine learning capabilities enable the system to improve over time, learning from historical data and outcomes to enhance recommendations.
We have mapped each functional requirement from the RFQ to specific deliverables and implementation approaches:
| RFQ Requirement | Our Deliverable | Helium AI Enhancement |
|---|---|---|
| Transform IPC services into smart, automated self-services | Redesigned workflows with automation, self-service portals, 6-minute completion target | Intelligent form validation, auto-population, guided workflows |
| Leverage existing BRDs and Business Analysts | Requirements validation workshops, BRD refinement, gap analysis | Automated requirements analysis and completeness checking |
| RFQ Requirement | Our Deliverable | Helium AI Enhancement |
|---|---|---|
| Multi-role secure registration and authentication | UAE Pass integration, Active Directory SSO, OTP verification, role-based access control | Intelligent duplicate detection, automated eligibility verification |
| Prevent duplicate registrations | Validation using Emirates ID, passport, and other identifiers | AI-powered fuzzy matching to detect potential duplicates |
| RFQ Requirement | Our Deliverable | Helium AI Enhancement |
|---|---|---|
| Comprehensive treatment request submission | Online forms with document upload, auto-population from government sources, validation | Intelligent document extraction, completeness checking, preliminary assessment |
| Personalized dashboards for applicants and coordinators | Role-based dashboards with real-time status, document access, action items | AI-powered insights, priority recommendations, workload optimization |
| Multilingual submission (Arabic/English) | Fully bilingual interface with language switching, RTL support | Automatic translation assistance, multilingual document understanding |
| Integration with government data sources | APIs to ICP, Tawtheeq, Family Book, Passport systems for auto-population | Intelligent data validation and business rule application |
| RFQ Requirement | Our Deliverable | Helium AI Enhancement |
|---|---|---|
| Route requests to medical committee for review | Workflow engine with assignment rules, review interface, decision tracking | Smart routing based on specialty, workload, and expertise matching |
| Request additional information or seek opinions | Communication workflows, document request system, provider consultation | Automated information gap identification, suggested follow-up questions |
| Automated decision rules for auto-approve/reject | Business Rules Engine with configurable criteria, multi-hospital assignment | AI-powered eligibility scoring, historical outcome analysis |
| RFQ Requirement | Our Deliverable | Helium AI Enhancement |
|---|---|---|
| Assign cases to coordinators based on business rules | Automated assignment with manual override, workload balancing, checklist workflows | Intelligent workload distribution, coordinator expertise matching |
| Appointment coordination with hospitals | Integration with hospital systems, appointment scheduling, confirmation tracking | Optimal scheduling recommendations, conflict detection |
| Travel coordination through approved agents | Visa processing, flight/hotel booking, transportation arrangements, document generation | Travel optimization recommendations, cost analysis |
| RFQ Requirement | Our Deliverable | Helium AI Enhancement |
|---|---|---|
| Certificate generation (13 types) | Automated certificate generation in Arabic using templates, PDF export, digital signatures | Intelligent template selection, data validation |
| Escort management with approval workflow | Escort addition/removal, Emirates ID validation, automated approval for rule-based cases | Eligibility verification, relationship validation |
| Per-diem calculation and prepaid card management | Automated calculation using city-specific rates, weekly payment batches, card tracking | Anomaly detection, payment optimization |
| Complaint management from TAMM | Automated ingestion, categorization, workflow management, resolution tracking | Intelligent categorization, priority assignment, sentiment analysis |
| Quality & performance monitoring | User activity tracking, provider performance evaluation, SLA monitoring, reporting | Predictive performance analytics, trend identification |
| System | Integration Purpose | Our Implementation |
|---|---|---|
| IPP (Payment System) | Send treatment records, sync changes, receive payment confirmations | REST APIs with real-time sync, error handling, retry logic |
| Malaffi | Pull patient medical history, apply business rules | Secure API integration with data caching, Helium AI summarization |
| DHA & MOHAP | Retrieve medical history, check active approvals | Multi-source data aggregation, conflict resolution |
| TAMM OS | Publish services, retrieve official documents | Frontend replication, API integration, real-time updates |
| International Hospitals | Appointment scheduling, medical records, modification requests | Standardized API layer, hospital-specific adapters |
| DoH Communication Services | SMS and email notifications | Template-based messaging, delivery tracking, Helium AI personalization |
| RFQ Requirement | Our Deliverable | Helium AI Enhancement |
|---|---|---|
| Real-time operational dashboards | Role-based dashboards with KPIs, case status, workload metrics | AI-generated insights, anomaly highlighting, trend visualization |
| Power BI integration for advanced analytics | SQL Server backend, Power BI reports, custom visualizations, export capabilities | Predictive analytics, forecasting models, recommendation engine |
| Custom report generation | Report builder with filters, scheduling, export to Excel/PDF | Natural language report generation, automated insights |
| Category | RFQ Requirement | Our Implementation |
|---|---|---|
| Performance | 99.9% uptime, real-time sync, high-volume handling | Load balancing, caching, horizontal scaling, performance monitoring |
| Security | UAE Sovereign, MCAF, OWASP, end-to-end encryption | Defense-in-depth architecture, continuous security scanning, audit logging |
| Scalability | Support growth in users, data, and services | Microservices architecture, cloud-native design, elastic scaling |
| Usability | Intuitive interfaces, 6-minute service completion, accessibility | User-centered design, usability testing, WCAG 2.1 compliance |
Neural Arc proposes a structured 5-month implementation timeline that balances speed with quality, delivering an MVP by Month 3 while ensuring comprehensive testing, training, and production readiness.
Key Activities:
Deliverables: Assessment Report, Recovery Plan, Architecture Design, Project Charter
Milestone Payment: 25% upon assessment completion
Key Activities:
Deliverables: Core workflows, authentication system, basic integrations, demo environment
Key Activities:
Deliverables: Functional MVP, TAMM OS frontend, integration layer, UAT report
Milestone Payment: 30% upon MVP delivery and UAT sign-off
Key Activities:
Deliverables: Complete feature set, all integrations, BRE, enhanced AI capabilities
Milestone Payment: 25% upon feature completion
Key Activities:
Deliverables: Production-ready system, training materials, documentation, go-live support
Milestone Payment: 20% upon go-live and knowledge transfer completion
To accelerate delivery and maximize efficiency, we will organize work into five parallel development streams:
| Stream | Focus Area | Team Size | Key Deliverables |
|---|---|---|---|
| Stream 1 | Core Patient Workflows | 5 resources | Treatment request, medical committee, case coordination, approvals |
| Stream 2 | Supporting Services | 4 resources | Certificates, escorts, per-diem, complaints, quality monitoring |
| Stream 3 | Integration Layer | 3 resources | External APIs, data exchange, integration testing, error handling |
| Stream 4 | Analytics & Reporting | 3 resources | Dashboards, Power BI, KPIs, custom reports, data visualization |
| Stream 5 | TAMM OS Frontend | 4 resources | UI/UX design, frontend development, responsive design, accessibility |
We have identified the critical path for project delivery to ensure timely completion:
Our timeline includes built-in buffers and mitigation strategies:
Neural Arc's pricing is based on a transparent, value-driven model that reflects the actual effort required to deliver a high-quality IPC system. We believe in fair pricing that aligns our success with yours—when you succeed, we succeed.
Base Development Cost: $35/hour per resource (as specified)
Overhead & Management: 40% (covers project management, quality assurance, infrastructure)
Profit Margin: 20% (ensures sustainability and continued innovation)
Effective Billing Rate: $58.80/hour per resource
| Resource Type | Count | Hours/Week | Weeks | Total Hours | Rate | Cost (USD) |
|---|---|---|---|---|---|---|
| Project Manager | 1 | 40 | 4 | 160 | $58.80 | $9,408 |
| Solution Architect | 1 | 40 | 4 | 160 | $58.80 | $9,408 |
| Business Analyst | 2 | 40 | 4 | 320 | $58.80 | $18,816 |
| Senior OutSystems Developer | 4 | 40 | 4 | 640 | $58.80 | $37,632 |
| Integration Specialist | 2 | 40 | 4 | 320 | $58.80 | $18,816 |
| Security Specialist | 1 | 40 | 4 | 160 | $58.80 | $9,408 |
| DevOps Engineer | 1 | 40 | 4 | 160 | $58.80 | $9,408 |
| Phase 1 Subtotal | $112,896 | |||||
| Resource Type | Count | Hours/Week | Weeks | Total Hours | Rate | Cost (USD) |
|---|---|---|---|---|---|---|
| Project Manager | 1 | 40 | 8 | 320 | $58.80 | $18,816 |
| Solution Architect | 1 | 40 | 8 | 320 | $58.80 | $18,816 |
| Business Analyst | 2 | 40 | 8 | 640 | $58.80 | $37,632 |
| Senior OutSystems Developer | 4 | 40 | 8 | 1,280 | $58.80 | $75,264 |
| Frontend Developer | 2 | 40 | 8 | 640 | $58.80 | $37,632 |
| Integration Specialist | 2 | 40 | 8 | 640 | $58.80 | $37,632 |
| QA Engineer | 2 | 40 | 8 | 640 | $58.80 | $37,632 |
| Security Specialist | 1 | 40 | 8 | 320 | $58.80 | $18,816 |
| DevOps Engineer | 1 | 40 | 8 | 320 | $58.80 | $18,816 |
| Data Migration Specialist | 1 | 40 | 8 | 320 | $58.80 | $18,816 |
| AI/ML Engineer | 1 | 40 | 8 | 320 | $58.80 | $18,816 |
| Technical Writer | 1 | 40 | 8 | 320 | $58.80 | $18,816 |
| Phase 2 Subtotal | $357,504 | |||||
| Resource Category | FTE Count | Hours/Week | Weeks | Total Hours | Rate | Cost (USD) |
|---|---|---|---|---|---|---|
| Full Development Team | 19 | 40 | 4 | 3,040 | $58.80 | $178,752 |
| Phase 3 Subtotal | $178,752 | |||||
| Resource Category | FTE Count | Hours/Week | Weeks | Total Hours | Rate | Cost (USD) |
|---|---|---|---|---|---|---|
| Testing & Training Team | 15 | 40 | 4 | 2,400 | $58.80 | $141,120 |
| Phase 4 Subtotal | $141,120 | |||||
| Item | Description | Cost (USD) |
|---|---|---|
| Helium AI Platform License | 5-month enterprise subscription for AI capabilities and customization | $25,000 |
| Training Materials Development | Comprehensive training materials in Arabic and English (presentations, videos, guides) | $15,000 |
| Travel & Accommodation | Onsite presence for key team members (estimated 20 trips to Abu Dhabi) | $30,000 |
| Third-Party Tools & Licenses | Testing tools, security scanning, performance monitoring, development tools | $10,000 |
| Additional Costs Subtotal | $80,000 | |
| Phase 1: Assessment & Planning | $112,896 |
| Phase 2: Core Development & MVP | $357,504 |
| Phase 3: Enhancement & Integration | $178,752 |
| Phase 4: Testing, Training & Go-Live | $141,120 |
| Additional Costs | $80,000 |
| TOTAL PROJECT COST | $870,272 |
Approximately AED 3,195,000 (at current exchange rate)
We propose a milestone-based payment structure that aligns payments with tangible deliverables:
| Milestone | Timeline | Percentage | Amount (USD) | Trigger Event |
|---|---|---|---|---|
| Project Kickoff | Week 1 | 10% | $87,027 | Contract signing and team mobilization |
| Assessment Complete | Week 3 | 15% | $130,541 | Delivery and DoH approval of assessment report and recovery plan |
| MVP Delivery | Week 12 | 25% | $217,568 | MVP deployed to staging environment and initial UAT completed |
| Feature Complete | Week 16 | 25% | $217,568 | All features implemented, integrations complete, testing underway |
| UAT Sign-off | Week 19 | 15% | $130,541 | UAT completion, defect resolution, production readiness approval |
| Go-Live & Knowledge Transfer | Week 20 | 10% | $87,027 | Production deployment, training completion, knowledge transfer |
| Total | $870,272 | |||
Our pricing delivers exceptional value through:
All team members are senior-level with 5+ years of relevant experience, ensuring high productivity and quality from day one.
Helium AI integration provides 30-40% efficiency gains and improved decision-making at no additional per-transaction cost.
5-month timeline with MVP in Month 3 minimizes opportunity cost and enables faster realization of benefits.
Comprehensive training and documentation reduce long-term support costs and enable DoH self-sufficiency.
Neural Arc will employ an Agile project management methodology adapted for government healthcare environments:
Any changes to the agreed scope will follow a structured change management process:
| KPI | Target | Measurement |
|---|---|---|
| Milestone Adherence | ≥ 95% | % of milestones delivered on time |
| Code Quality | ≥ 90% | SonarQube quality gate pass rate |
| Defect Resolution | ≥ 95% | % of defects resolved within SLA |
| Resource Stability | ≤ 1% | Unplanned resource turnover rate |
| Severity | Resolution Timeline | Commitment |
|---|---|---|
| Critical | Before Production | 100% resolution before go-live |
| High | Before Production | 100% resolution before go-live |
| Medium | Before Production | 100% resolution before go-live |
| Low | Within 2 Weeks | Resolution post go-live with tracking |
Neural Arc commits to the following incident response SLAs:
| Priority | Acknowledgement | Resolution |
|---|---|---|
| P1 - Critical | Within 30 minutes | Within 2 hours |
| P2 - High | Within 1 hour | Within 4 hours |
| P3 - Medium | Within 1 hour | Within 24 hours |
| P4 - Low | Within 1 hour | Within 36 hours |
Neural Arc offers flexible support options beyond the warranty period:
The following items are explicitly excluded from this proposal:
Neural Arc brings a unique combination of capabilities that make us the ideal partner for the IPC System recovery and implementation:
As pioneers in generative AI, we bring cutting-edge capabilities that transform the IPC system from a traditional workflow platform into an intelligent, self-improving system.
With 5 completed pilot projects and 4 active implementations across global markets, we have demonstrated our ability to deliver complex AI solutions on time and within budget.
Helium AI is purpose-built for enterprise and government environments, with security, compliance, and scalability as core design principles.
Our team includes certified OutSystems architects and developers with specific experience in government healthcare implementations.
Deployments across UK, Singapore, US, and India have equipped us with insights into diverse regulatory environments and best practices.
Clear pricing, realistic timelines, and honest communication ensure alignment and trust throughout the engagement.
Neural Arc commits to:
Upon successful completion of this project, the Department of Health will have:
Upon selection, Neural Arc is prepared to:
Contract finalization, team mobilization, access provisioning, kickoff meeting
System assessment, stakeholder interviews, architecture review, recovery plan development
Parallel development streams, continuous integration, regular demos, stakeholder engagement
Production deployment, hypercare support, knowledge transfer, celebration of success
Neural Arc
Email: proposals@neuralarc.ai
Phone: +971 XX XXX XXXX
Website: www.neuralarc.ai
Primary Contact: Aniket Sharma, Founder
We appreciate the opportunity to submit this proposal and look forward to partnering with the Department of Health to deliver a world-class International Patient Care system that serves the citizens of Abu Dhabi with excellence.